Erstattung

We want you to be satisfied with Sentinel Scan. This Refund Policy explains when and how you can request a refund for paid subscriptions (Starter, Professional and Enterprise plans).

As an EU consumer, you have the right to withdraw from your purchase within 14 days of subscribing, without giving any reason, in accordance with Article 11 of the EU Consumer Rights Directive (2011/83/EU).

To exercise your right of withdrawal, send us a clear statement (e.g., email) at support@sentinelscan.de with your account details and request.

Upon valid withdrawal, we will refund the full subscription amount within 14 days using the same payment method. Your account will be downgraded to the Free plan.

After the 14-day withdrawal period, refunds are handled on a case-by-case basis. You may be eligible for a partial or full refund if:

• The service was significantly unavailable during your billing period (more than 48 hours cumulative downtime)
• A critical bug prevented you from using core features for an extended period
• You were charged incorrectly (e.g., duplicate charge)

Refunds are generally not available when:

• You simply changed your mind after the 14-day withdrawal period
• Your account was suspended or terminated due to a violation of our Terms of Service
• You did not use the service during the billing period (non-use does not constitute grounds for refund)
• The request relates to a partial month after cancellation (subscriptions run until the end of the paid period)

To request a refund, email us at support@sentinelscan.de with:

• Your account email or Discord username
• The billing period in question
• The reason for your refund request

We aim to respond to all refund requests within 5 business days.

You can cancel your subscription at any time from your account settings. Your plan remains active until the end of the current billing period. After that, your account is automatically downgraded to the Free plan. No further charges will occur.

We encourage you to contact us before initiating a chargeback with your bank. Chargebacks incur fees and may result in account suspension. We are happy to resolve billing issues directly and promptly.

For any billing questions or refund requests: support@sentinelscan.de